Knowledgebase
Mount Kenya University > Management Information Systems Support > Knowledgebase

Search help:


101 Email Etiquette Tips

Solution

It is important that whether it be for business or personal use that you follow the basics of email etiquette.

This document covers for you the top tips for e-mail etiquette that everyone needs to be aware of and follow.

By doing so you will be a joy to communicate with while being perceived as a caring and intelligent human being!;-)

 

 

1.   Make sure your e-mail includes a courteous greeting and closing. Helps to make your e-mail not seem demanding or terse.

 

2.        Address your contact with the appropriate level of formality and make sure you spelled their name correctly.

 

3.   Spell check - emails with typos are simply not taken as seriously.

 

4.   Read your email out loud to ensure the tone is that which

you desire. Try to avoid relying on formatting for emphasis; rather choose the words that reflect your meaning instead. A few additions of the words "please" and "thank you" go a

long way!

 

5.   Be sure you are including all relevant details or

information necessary to understand your request or point of view. Generalities can many times causing confusion and unnecessary back and forths.

 

6.   Are you using proper sentence structure? First word capitalized with appropriate punctuation? Multiple instances of !!! or ??? are perceived as rude or condescending.

 

7.   If your email is emotionally charged, walk away from the computer and wait to reply. Review the Sender's email again so that you are sure you are not reading anything into the email that simply isn't there.

 

8.   If sending attachments, did you ask first when would be the best time to send? Did you check file size to make sure you don't fill the other side's inbox causing all subsequent e- mail to bounce?

 

9.   Refrain from using the Reply to All feature to give your...


Download the pdf attached below

 

 

 

Attachments:
101-email-etiquette-tips.pdf 101-email-etiquette-tips.pdf

 
Was this article helpful? yes / no
Article details
Article ID: 7
Category: Knowledgebase
Date added: 23/02/2016 12:54:18
Views: 587
Rating (Votes): Article rated 4.2/5.0 (5)

 
« Go back

Powered by -: MIS Department
Unipac | Library Catalog | Student Portal | E-Learning Portal | Staff Portal | Staff Mail | copyright © 2015